Refund policy

Return Window
Returns are accepted within 30 days of delivery (based on the carrier’s confirmed delivery date).

Return Eligibility Conditions
To be eligible for a return, items should be returned in the condition they were received. If your return request is approved, you will receive instructions on how to send the item back.

Non-Returnable Items
Unless specifically labeled otherwise at the time of purchase, there are no additional non-returnable categories. If an item is marked “Final Sale” or customized (if offered), it is not eligible for return.

How to Request a Return

Provide your order number and the reason for the return.

If applicable, include photos (especially for damage or wrong-item issues).

If approved, we will provide return instructions.

Return Shipping Responsibility

Non-quality returns (e.g., changed mind): customer is responsible for return shipping.

Quality issues, wrong item sent, or shipping damage: seller is responsible or handled case-by-case depending on the situation.

Original Shipping Fees

If your original order was below $119.99, the $15 shipping fee is not refunded.

If your original order qualified for free shipping (orders $119.99 and above), there is no original shipping fee to refund.

Damage, Defect, or Wrong Item Claims (48 Hours)
If your order arrives damaged, defective upon arrival, or you received the wrong item, contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. This helps us verify the issue and determine the appropriate resolution.

Refund Timing
If a refund is approved, it will be processed within 10 business days after approval. Processing time can vary by your card issuer.

No Restocking Fee
We do not charge a restocking fee.

Store Information:

Address: 21017th Ave Apt 724, Huntington, West Virginia 25703, United States

Tel: +1 585-535-4075

E-mail:info@homesh.shop

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Standard Time, EST)