Where do you ship?
We ship to addresses within the United States only.

How much is shipping?
Orders $119.99 and above ship free. Orders below $119.99 have a flat $15 shipping fee.

When will my order be processed?
Orders are processed in 1–3 business days (Monday–Friday, excluding holidays).

How long does delivery take after shipping?
Transit time is typically 3–5 business days after shipment. Delivery timelines are estimates and may be affected by carrier delays, weather, or peak-season volume.

What is the order cutoff time?
The order cutoff time is 5:00 pm (EST). Orders placed after the cutoff may be processed starting the next business day.

Which carriers do you use?
We ship with USPS, UPS, FedEx, and regional carriers depending on the destination.

Will I receive tracking information?
When available, tracking information will be sent after shipment. Carrier updates may take time to appear.

Do you charge sales tax at checkout?
No. Product prices are tax-inclusive, and checkout does not add extra tax.

What payment methods do you accept?
We accept Visa and Mastercard.

What is your return window?
Returns are accepted within 30 days of delivery.

How long do refunds take?
If approved, refunds are processed within 10 business days after approval. Timing may vary by card issuer.

Who pays for return shipping?
For non-quality returns, the customer is responsible for return shipping. For quality issues, wrong items, or damage, the seller covers return shipping or handles it case-by-case depending on the situation.

Can I cancel my order?
Before shipment, you may request cancellation, but approval is not guaranteed and depends on processing status. After shipment, orders cannot be canceled and must follow the return process if eligible.

What if my order arrives damaged or incorrect?
Notify us within 48 hours of delivery and provide photos of the item, packaging, and shipping label so we can review and assist.

Store Information: 

Address: 21017th Ave Apt 724, Huntington, West Virginia 25703, United States

Tel: +1 585-535-4075

E-mail:info@homesh.shop

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Standard Time, EST)